The terms and conditions below are applicable to every appointment or site visit undertaken by Alex Le Grand.
Horses can be unpredictable and dangerous animals. The decision to wear protective clothing (hat, gloves, body protector etc.) during the session remain with the client who accepts full liability in the event of accident or injury. We expect all riders hold adequate rider’s insurance and third-party liability cover for their animals.
Payment for all visits and consultations must be made in full prior to, or at the time of the consultation at the current rate which can be found on our website plus mileage. 7 days’ notice is required to cancel or reschedule an appointment. Failure to provide sufficient notice will result in you losing your visit fee.
We request that your horse’s clinical history is disclosed to us, as some conditions (such as lameness) can affect behaviour modification and training. It may be necessary for us to contact your vet to obtain a referral or consent for a consultation. You agree to give consent to us making contact to your vet on your behalf. If your horse appears lame or unwell at the time of your consultation we will decline to continue with the appointment.
We reserve the right to cancel any session (at any time & with immediate effect) if any animals do not respond well to the session, behavioural modification plan or training (where the continuing of said session/s is deemed, by us, to constitute a risk).
We will apply personal judgement and cut short a session, if necessary, due to unforeseen circumstances that could prevent us from carrying out the remainder of the session for any reason, including but not limited to; extreme weather conditions, health and safety or animal welfare.
Although we cannot fully guarantee a 100% success rate with our training methods, we have a high success rate with previous clients who follow and practice our methods in the long term.
Our methods are all kind, ethical and effective however are never instant and take commitment from the client to work with their dog in the long-term.
We do not accept any responsibility or liability for issues that may arise as a result of the owner failing to correctly and accurately following our advice. The animal’s welfare remains the whole responsibility of the owner. All veterinary, farriery, physiotherapy or other remedial needs are at the owners full cost and responsibility for any reason.
You agree to report/check in regularly about your progress through either email, text, or your preferred method of contact.
Your personal information will be kept securely and only be shared with relevant parties such as vets and other professionals we are working with and behaviourists within our team.
The terms and conditions below are applicable to every appointment or site visit undertaken by Alex Le Grand.
Horses can be unpredictable and dangerous animals. The decision to wear protective clothing (hat, gloves, body protector etc.) during the saddle fitting session remain with the client who accepts full liability in the event of accident or injury. We expect all riders hold adequate rider’s insurance and third-party liability cover for their animals.
Payment for all visits and consultations must be made in full prior to, or at the time of the consultation at the current rate which can be found on our website plus mileage. 7 days’ notice is required to cancel or reschedule an appointment. Failure to provide sufficient notice will result in you losing your visit fee.
Adjustments, alterations, flocking and repairs will incur extra charges as listed on our website (these prices may be changed at our discretion without notice).
A 50% deposit is required upfront for all custom made (including made to measure) saddles. Your order cannot be processed until this is received. Late payment may cause a delay in receiving your order. The balance of the saddle is due on delivery which should be within four weeks of your saddle being ready. Any balances not paid after four weeks will result in you losing your deposit.
Due to the handmade nature of each saddle there may be slight variations in each finished piece (e.g. grain of leather) and we reserve the right to make slight alterations to stitch lines, edges, patterns and facings which may be required and deemed necessary during manufacture. We also reserve the right to substitute materials during manufacture for an alternative material of equal or greater quality and value.
All alterations including flocking of a saddle provided by us should be undertaken ourselves, we accept no responsibility or liability for any works undertaken by a third party, including any subsequent issues such as fit or repair. If you are experiencing any issues, please contact us first. Pads and shims may be necessary especially in the case of a remedial fit. This will be discussed at the time of fitting. You should not add or remove any pads or shims without first consulting your saddle fitter as this can alter the fit of the saddle.
We request that your horse’s clinical history is disclosed to us, as some conditions (such as lameness) can affect saddle fit. On occasion, we will contact your vet or physiotherapist to discuss your horses condition before fitting a saddle or during a remedial period.
If your horse appears lame or unwell at the time of your consultation we will decline to continue with the appointment.
The animal’s welfare remains the whole responsibility of the owner, all veterinary, farriery, physiotherapy or other remedial needs are at the owners full cost and responsibility for any reason.
New saddles will need to ‘bed-in’ during which time the flocking will settle. A follow up appointment should be scheduled 4-6 weeks after the initial fit for which a charge will be payable.
Saddle fit will need to be monitored and maintained and responsibility for this remains with the client.
It is the client’s responsibility to maintain their saddle and book regular saddle fitting appointments as and when necessary. This includes (but is not limited to) when a horse changes workload, environment, diet, experiences any lameness or suffers any illness. Many factors can affect the fit of the saddle so regular monitoring of the horse’s weight, soundness and condition is essential for optimum, long-term fit. We accept no responsibility or liability for issues that may arise with the saddle as a result of the owner failing to responsibly and regularly maintain their saddle.
We will offer saddle fitting appointments at the earliest possible time however waiting times can range from two to six weeks. If the client is experiencing issues with their saddle fit, they must wait until we have re-assessed the fit and made alterations where necessary.
Saddle tree width alterations are carried out entirely at the owner’s risk and responsibility. We do not accept any responsibility or liability for issues that may arise as a result of the owner failing to correctly and accurately following our advice.
Altering the width of the tree may invalidate the manufacturers guarantee and the cost of repair could be considerable. We thoroughly recommend that alterations are made by the manufacturer which we are happy to help you arrange. The only exception to this is saddles with mould injected trees specifically marketed as machine adjustable.
You do have the right to cancel your contract within 14 days without giving any reason unless the items are made to your specification or clearly personalised - such as saddles or bridles made to a template. Fitting services are subject to a consultation fee and mileage which is non-refundable.
If you cancel your contract deductions will be made for wear and tear at the rate of £35 per week in additional to any outstanding visit fees.
The cancelation period will expire 14 days after the date of delivery of the product after which time refunds will not be offered.
Excluding warranty claims (within the manufacturer’s warranty period) All other complaints must be raised within 14 days of sale for all saddle sales or consultations.
Please be aware that we may not have a saddle to fit you and your horse on the day and may need to have something made specifically for you.
Second hand saddles may be reserved for a period of up to four weeks, on receipt of 25% non-refundable deposit. You will be offered an appointment to fit the saddle within this 4-week period. If, however you are unable to accept the offered appointment for any reason (including lameness, illness or injury) you may either choose to pay the balance and purchase the saddle 'unfitted' or opt to lose your deposit.
